Shipment of orders

Most orders are processed through our warehouse within 24 hours of receipt and are shipped standard delivery.
Orders are shipped through the local postage system for which we are not responsible after proof of shipment has been submitted.
Orders received on weekends or holidays will ship on the next business day.

  • Orders are restricted to overseas shipments only.
  • No minimum order restrictions.
  • For orders over 50 cartons, email for a shipping quote.
  • Postage rates are subject to change without notice.
  • Extra charges might be incurred as per local tax laws for which we are not responsible.

Returns and Exchanges

Should any product fail to meet your expectations for any reason, simply return it with proof of purchase. We will replace it, refund the cost of the item less shipping and service fees, or credit your credit card, depending on your original payment method

  1. Indicate on your proof of purchase what item you are returning and if you would like an exchange or refund.
  2. Return your package via your preferred shipping service to:
    Strand Palace Agencies Ltd.
    Calleja Buildings
    Carob Street St. Venera SVR 1705
  3. Retain tracking number for your records.